We are committed to protecting your personal information. This privacy policy outlines what data we collect, how we use it, and how we safeguard it.
1. Information We Collect

  • Personal details you provide when registering, placing orders, subscribing to newsletters, or contacting us: name, email address, postal address, phone number, payment information (via payment gateway).

  • Order history, purchase preferences, shipping & billing information.

  • Technical and usage data from your use of our website (via cookies, server logs): IP address, device type, browser details, pages visited, time spent on site, referral source.
    2. How We Use Your Information

  • To fulfil your orders, process payment, arrange shipping & delivery, and communicate with you regarding your order.

  • To manage your account, provide customer support, handle returns/refunds.

  • To send you marketing communications (only if you have opted in) such as offers, new product announcements, newsletters. You can opt out at any time.

  • To improve our website, products and services, conduct analytics, personalise your experience.
    3. Sharing Your Information

  • We may share your information with third-party service providers who assist us (payment gateways, shipping carriers, marketing platforms) under contractual terms to ensure data security and confidentiality.

  • We will not sell your personal data to third parties for their direct marketing without your explicit consent.

  • We may disclose personal information if required by law or regulatory request.
    4. Data Security

  • We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction.

  • Payment details are processed via secure, PCI-compliant third-party payment gateways and we do not store full card details on our servers.
    5. Cookies & Tracking

  • Our website uses cookies and similar technologies to enable site functionality, enhance user experience, remember preferences, enable analytics, and serve personalised content.

  • You can choose to refuse cookies via your browser settings, but this may affect site functionality.
    6. Your Rights

  • You have the right to access, correct, update or delete your personal information held by us.

  • You may withdraw consent at any time (for marketing communications or processing where consent is the legal basis).

  • To exercise your rights, please contact us at [your email address] and we will respond within legal time-frames.
    7. Changes to This Policy

  • We may update this privacy policy from time to time. The updated version will be posted on the website with an effective date. Your continued use of our site after changes implies acceptance of the updated policy.